Shipping Policy
Key Info:
- Same-Day Orders: Place your order before 5:00 PM EDT and it will start processing the same business day. Orders after 5:00 PM begin processing the next business day.
- Processing Time: Most orders are ready to ship within 0–1 business days (Monday–Friday). During busy periods, processing may take a little longer.
- Estimated Arrival: Once shipped, packages usually arrive in 6–10 business days. Delivery times may vary depending on location, courier schedules, or unexpected delays.
- Free Shipping: Every order ships free within the United States, regardless of size or value.
Tracking Your Order
After your order is processed and shipped, you’ll receive a tracking number to follow your package’s journey.
What If There’s a Delay?
If your order hasn’t arrived within the expected timeframe:
- Check your tracking information.
- Allow up to 2 extra business days for occasional delays.
- If it still hasn’t arrived, contact us with your order number at support@bordeh.com.
Canceling an Order
To cancel, email us immediately at support@bordeh.com:
- Orders not yet processed can usually be canceled.
- Orders already in processing or shipped cannot be canceled, but you may return them after delivery.
Damaged or Incorrect Items
We carefully package all orders, but mistakes or damage can happen. If your order arrives damaged or incorrect:
- Take clear photos of the items and packaging.
- Email support@bordeh.com with your photos.
- We’ll review your case and provide a replacement or correction quickly.
Business Information
Customer Services Hours:
Monday to Friday: 8:00 AM - 4:00 PM EDT
Email: support@bordeh.com
Phone: +16052047481
Store Name: Bordeh
Business Address:
119 N Van Buren Ave
Pierre
SD 57501
United States
Warehouse Address:
Koninginnelaan 4
1182 AS Amstelveen
Netherlands